The Customer Service Representative (CSR) is responsible for serving customers by keeping the customer contact database current and by interfacing with our customers via the telephone. The CSR is accountable for soliciting and receiving customer feedback using a proactive, diplomatic approach. CSR follows all corporate procedures and policies when dealing with our customers. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and represent a positive brand image to all customers.

Job Duties

Collect and analyze customer service and client issue information in order to measurem in real time, our level of cutomer satisfaction Ensure all customer feedback is captured and handled professionally, leaving the customer with a positive experience Where possiblem engage customers in completing CSI surveys via telephone or, alternatively, ask for their permission to send the survey via email. Become a super-user of the national customer survey database, providing business analysism reports, and trend information that is useful for dealership performance. Ensure that our local customer database is kept current and build additional information into customer profiles as it is collected Ensure to keep all customer files who are registered with the National No Contact Registry up to date in Reynold & Reynolds, as well as Contact Management. Collect cusomer feedback on our products, service, promotions, or any other examples that affected delivery of customer care, both positively and negatively. Participate on troubleshooting issues within the customer service process Share successes and foster an atmosphere of success Perfoms other duties as required

Requirements

Experience in a customer service role in a retaul business would be helpful A certificate or diploma in a related field preferred Strong customer service and troubleshooting skills Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Proven data entry, data editing and typing skills Experience in all aspects of customer service, particulary relationship-building and customer feedback Ability to analyze and interpret the need of clients and report meaningful information Able to respond quickly in a dynamic and changing enviroment Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing High level of proficiency with database software packages Strong work ethic and positive team attitude

If you have the qualifications and want to be part of our company please send us your resume to: at our Service Manager at Crowfoot Village Honda, email us to jglover@villagehonda.com

To help expand our growing used car department. The ideal candidate must have previous sales experience and be AMVIC licensed. We offer a strong renumeration package complete with car allowance.

Please apply in confidence to Sales Manager at Crowfoot Village Honda, email us to info@villagehonda.com

Crowfoot Village Honda requires the services of a results oriented professional Service Drive Thru Supervisor to manage the day to day operations of our very busy service drive thru. This very key and hands on position requires the on going supervision of five Service Advisors, a rotating crew of shuttle drivers as well as four Business Development Centre appointment coordinators in addition to cashiers and service receptionists.

Reporting directly to the Service Manager, our ideal candidate will:

be a proven performer in a metro import service deparment able to prioritize, multi task and deal with emergent issues able to professionally and effectively resolve customer concerns be extremly well organized, punctual, polished and tactful have oustanding leadership, follow up and people skills have a take charge attitude and dedicated work ethic be able and willing to both give and take direction in a positive and respectul manner will have a documented outstanding record of CSI achievment be experienced with Reynolds and Reynolds and be computer literate be capable and willing to work hours commensurate with a retail automotive service operaton including shift work, flexible hours and a Saturday rotation

If you believe you have the qualifications for this demanding and rewarding position please forward your cover letter and resume of experience with references by email as noted below. If you are selected for an interview you will be expected to provide demonstrable examples of the qualities noted above. We offer a very competitive compensation plan with full benefits. We thank all applicants for their interest however only those selcted for an interview will be contacted. No phone calls or walk-ins please.

To apply email: reception@villagehonda.com

If you have the qualifications and want to be part of our company please send us your resume to: at our Service Manager at Crowfoot Village Honda, email us to jglover@villagehonda.com

We are seeking a top performer with exceptional customer service and listening skills for our busy NW dealership. Individual must be a multi tasker

Great product Great Location Great Support Great Pay Plan

If you have the qualifications and want to be part of our company please send us your resume to: at our Sales Manager at Crowfoot Village Honda, email us to info@villagehonda.com

Valid drivers licence Able to drive a standard Great Oportunity Great Location

If you have the qualifications and want to be part of our company please send us your resume to: at our Sales Manager at Crowfoot Village Honda, email us to info@villagehonda.com